[Guest Contribution] Gwyn Reviews: the NTU Counselling Centre

By Gwyneth Thong Website 

Disclaimer: This article is of the author’s own opinion and not that of NTUSU/NTU.  

Mental health in youths is the In Thing now. There’s been a proliferation of ground-up and top-down initiatives targeting this issue in the past year, with even the Singapore government publicly committing to progressive improvements (albeit not reforms). This leads us to the questions: what resources are available, and are they adequate? 

For me, there was one FREE resource under my nose I’d neglected for the longest time: the school counsellor. Yes – after more than four years in university and pursuing two psychology (!) degrees, I finally reached out to the NTU University Counselling Centre (UCC). This post will describe my experience seeking counselling services from the NTU UCC.  

Sections to be covered: 
[1] Why people don’t always seek help  
[2] Booking the appointment + waiting time 
[3] The actual counselling session 

Even though I visited a university counsellor, I expect the overall experience to be generalisable, so youths of other ages and institutions may still find this post applicable. Students not from NTU/university may skip [2], though I’d still recommend you read everything. 

My goal here is to encourage help-seeking on my readers’ part: if you feel like you’re facing difficulties with your mental health in any way, go to a professional if you can. Don’t wait until your stresses boil over and you find yourself in a state of burnout (speaking from experience). 

[1] THE PREAMBLE: WHY PEOPLE DON’T ALWAYS SEEK HELP 

Considering I’m a psychology graduate, it’s ironic how I’ve never seen a counsellor. I mean, I’ve studied under clinical practitioners. Hell, I even took a counselling module once, where my counselling skills were assessed. (Minor flex: I was the “top performer” in the cohort for that module. But look at where I am now. So.) Either way, I’ve never been a client.  

That’s not to say I have never considered the prospect of seeking help – I just never got around to doing so. 

The point is: there’s a gap between intention and action that many of us find ourselves stuck in. From the indelicate “oh mental health is superrrr important and we shouldn’t neglect it” narrative that we’re bombarded by, you know that seeking help is good, but… you just can’t seem to bring yourself through the steps to get there. 

Granted, not everyone has the energy or time to seek professional help. There exists a multitude of (valid) reasons people don’t. Here are mine in the past that I cycled through at my convenience: 

  • I am busy / I have too much work / I don’t have time / it’s too much of a hassle 
  • It might not help me / I could just talk to my friends or family
  • It’s too expensive* (high-SES private therapists can go up to $180/h) 

*So I found a free service. Baby steps, my friends. 

Tl;dr: In deciding to seek help, you must believe that the value you’re receiving is worth the investment you’re making. In describing my experience with counselling below, I hope to demonstrate the value that counselling can bring. It will not solve all your problems – but it might get you closer to addressing them. 

[2] BOOKING THE APPOINTMENT + WAITING TIME 

Send help, I am suffering! 

What prompted me to request an appointment was a stressful episode midway in the semester. Long story short, I felt that I wasn’t living up to my unattainable standards and doing terribly compared to my peers. A common experience, I guess, but with sufficient intensity to shut me down for three consecutive days – a significant amount of time when you’re running on weekly deadlines. Then, I saw an email advising students to seek help at the UCC if they needed it. LOL. This whole scenario reads like a comedy advertisement. 

The appointment request form is on this page (login credentials required), but you can email the UCC at ucc-students@ntu.edu.sg or call 67904462. Getting to the request page is NOT an intuitive process (take note NTU); from a Google search of “NTU counselling”, you’ll need a minimum of four clicks on the correct links to get there.  

The specific order is Student Intranet > Student Wellbeing (under Student Services) > Counselling > Making Appointments (Students) (under Student Wellbeing). Just exactly how many Student Wellbeing do I need to see before I get to my destination? 

Hello sgsecure? I’m insecure

The Intake Call 

Surprise, surprise: the appointment booking form I filled was not, in fact, for the counselling appointment. It was for an intake call. They contacted me through my email to arrange a call, and after some back and forth, we agreed on a timing. Anyway, they forgot to call me at the stipulated timing on the day itself, and I had to write in after a 15-min period of radio silence to remind them. 

The intake call is a means of gathering initial information about the client through a series of questions (for the nitty-gritty, read here). The lines of enquiry that stood out to me were: 

  • Any current issues/life transitions/symptoms experienced in the past month 
  • My reason for seeking counselling; what I expect to get out of counselling 
  • Any intentions for self-harm? (They were particularly meticulous about this) 
  • Existing sources of social support I could draw upon 

Naturally, I wanted to see the counsellor ASAP, but they informed me that the next appointment wasn’t available until a month later. I remember responding: the semester would have ended by that time – what would I have to talk about then? Can’t be helped”, the caller essentially replied. It was crunch time for them because everyone gets stressed around the exam/assignment period. So, ironically, the time when students are most vulnerable is precisely when they are least likely to get opportune help because the centre can’t cope with the demand. 

OK, well, whatever. I booked the appointment for the following month and promptly forgot about it. Later, I had to postpone it for another week because I had an urgent deadline that cropped up, which was a hassle. The other thing about UCC’s booking system is that it is internally and manually managed. There is no convenient online portal that you can log onto – like that of polyclinics – to book or reschedule appointments. You have to write or call in to deconflict and haggle for the timing that works best for you AND them. 

[3] FINALLY, THE ACTUAL COUNSELLING SESSION 

24 for me but same same

Counsellors, Therapists, and Psychiatrists 

Before we proceed, a note between the differences between a counsellor and (psycho)therapist because there is a common misconception that they are the same. If you’re wondering where clinical psychologists are, they fall under the umbrella of therapists. Finally, neither counsellors nor therapists are psychiatrists, who are specialised medical doctors and the only ones that can prescribe medication for mental disorders. (Confused? This source may help to clarify your doubts.) 

Therapists undergo more specialised training focusing on diagnosis and treatment, and minimally require a Master’s to practise professionally. Counselling does not require a Master’s, though there is a certification requirement of a few hundred hours of supervised training. The above does not mean one profession is better than the other – it just means they address different client needs. A counsellor is well-equipped to handle immediate problems causing distress and is a resource bank of coping strategies that the client can draw upon during trying times. 

Think of counsellors as the “first line of defence”. If your symptoms are severe such that a counsellor’s assistance is insufficient, your case will be escalated to a psychologist or psychiatrist for further attention. But for many, seeing a counsellor will be enough. I think of counsellors as similar to General Practioners (GPs). We all get sick once in a while, and so seeking regular check-ups is a good habit to cultivate. But sometimes we have severe or recurring symptoms beyond their expertise, and that’s when they refer you to a specialist.   

Nice to E-Meet You 

I opted for an online call because I didn’t want to travel down to Pulau NTU. Ah, the joys of technology! My counsellor was randomly assigned to me – I didn’t get to choose. I won’t disclose her name for privacy reasons, but she was sweet and approachable. And a great listener.  

We started in an open-ended fashion, where she invited me to share what I’ve been up to and any challenges that I’d been facing recently. I’m a great rambler (ideal client type), so I wasted no time and jumped straight into rattling off all my problems. Throughout my monologues, she remained highly engaged, interjecting appropriately during my pauses. 

When I shared my chronic belief of never being good enough, she gently guided me to elaborate and interrogate the causes of this belief. Examples:   

  • When did I start feeling this way? 
  • Is it really feasible to be the best at something (all the time)? 
  • How do I deal with situations when I do not meet my expectations? 
  • What is my relationship with myself? 

As I attempted to answer these questions, I found myself exploring dusty places in my mind. I realised I possessed thought and action patterns that I had simply accepted as normal and automatically used without noticing their impact on me through the years. It was a pleasant surprise when her questions decentred me, throwing me off my usual line of self-talk, and pointed me in new directions to explore. It was exciting. 

What I really liked was the new perspective that she offered to the things I took for granted. It’s easy to believe that we know everything about ourselves – after all, we live with the voices in our heads 24/7. And I’d already had extensive conversations with my loved ones and mentors before about the struggles I faced. While they are indubitably a valuable source of social support, I stopped learning anything new about myself from those repeated conversations at some point. So, gaining an outsider’s perspective was illuminating. 

Problem-Focused Coping is My Passion 

Before ending the session, she provided me with a few coping methods to try over a few weeks. She mainly proposed journaling with specific adjustments. I mentioned that I have a habit of reviewing my day in writing, so she commended me (LOL) and recommended further minutiae I could try. Namely: 

  • Write down the events of the day. Next, identify and label the emotions I experienced – positive or negative. Then validate them: was it reasonable to feel this way, given the circumstances? Would others have felt the same in similar situations? 
  • If there are negative thoughts, create a separate column to reframe them: rewrite them as valuable takeaways to learn from. 
  • Write one positive thing about myself every day (basically gratitude journaling), e.g. “I am proud of myself for powering through the day!” 

You might think these sound commonsensical. I’d already learnt all of it before, and I know that these are helpful in theory. The thing is (again): it never occurred to me to practise doing these things. She reiterated that I don’t have to be ambitious or perfectionistic about this whole journaling endeavour: start small and build up slowly. The same goes for mental health, really – it’s a process. 

Finally, we scheduled our second appointment for a month later, since one hour was grossly inadequate to work through two decades of self-doubt. Afterwards, she emailed me a cute diagram with tips on cognitive restructuring. 

I will not break down today

Until The Next Appointment… 

In summary, I would rate my experience as: 

  • Appointment process: 2.5/5, as mediocre as me, needs improvement 
  • Counselling experience: 5/5, exceeded expectations, would recommend to all 

I firmly believe that counselling is a resource that everyone deserves and should use to better their well-being. I say this based on my experience seeking counselling and as a psychology graduate. The good news is that there are now many free counselling services available (see the end of this post for a list of community resources), and one’s educational institution is a great place to start. 

I firmly believe that counselling is a resource that everyone deserves and should use to better their well-being. I say this based on my experience seeking counselling and as a psychology graduate. The good news is that there are now many free counselling services available (see the end of this post for a list of community resources), and one’s educational institution is a great place to start. 

Wishing you all wealth and health and that you will meet the counsellor who helps you flourish and be your best self! 

More information from UCC:  

UCC conducts intake screening prior to counselling to determine each student’s needs and how we can best provide support to them. This may include providing immediate or earlier counselling sessions for students who may be in distress or who are not coping well. Counsellors may also provide first-line help during the intake screening session where necessary. 

For students who are coping well, it may schedule the first counselling session with a counsellor about 2 to 3 weeks after the intake screening session during peak periods. 

The peak period each semester typically starts after the recess week and builds up till the end of the exam period. 

APPENDIX: USEFUL COMMUNITY RESOURCES 

Fei Yue’s Online Counselling Service 
ec2.sg  
[Live chat] Mon-Fri: 10AM-12PM; 2PM-5PM (Closed on Public Holidays) 
e-Counselling Centre 

Singapore Association for Mental Health (SAMH) 
1800 283 7019; 6283 1576 
Toll-Free Helpline from 9AM-6PM on weekdays (except public holidays) 
counselling@samhealth.org.sg 
A helpline for all mental health-related matters 

Community Health Assessment Team (CHAT) 
https://www.chat.mentalhealth.sg/get-help/About_webCHAT/ 
6493 6500 / 01 
chat@mentalhealth.sg 
webCHAT operates from Tues to Sat, 1PM-8PM 
Provides a confidential and personalised mental health check for young persons between 16 and 30 years old. CHAT is NOT a counselling or crisis service 

Touch Community Services 
1800 377 2252 
Mon to Fri from 9AM-6PM 
TOUCHLine Youth Counselling Service 

Care Corner 
1800 3535 800 
Daily from 10AM-10PM (excluding public holidays) 
Toll-free Mandarin Counselling Hotline 

National Care Hotline 
1800-202-6868 
Provides emotional and psychological support to those affected by the COVID-19 pandemic 

IMH Emergency Help Line (24H) 
6389 2222 
Urgent intervention for those experiencing acute difficulties in their mental health 

Samaritans of Singapore (SOS) (24H) 
1800 221 4444 
pat@sos.org.sg 
Facebook Messenger (6PM-6AM on Mon to Thu and from 6PM-11:59PM on Fri) 
A 24-hour suicide prevention helpline to provide emotional support for those in distress 

Mental Health Services Resource Directory 
Click to access directory-on-mental-health-services-pdf.pdf 

Originally published by Gwyneth on her website at https://gwynethtyt.com.